Citizen brand [electronic resource] : 10 commandments for transforming brands in a consumer democracy / Marc Gobé.
Material type:
TextPublication details: New York, N.Y. : Allworth Press, c2002.Description: 1 online resourceISBN: - 9781581152401
- 9781581152999 (electronic bk.)
- 10 commandments for transforming brands in a consumer democracy
- Ten commandments for transforming brands in a consumer democracy
- HD69.B7 G6 2002
E-Book
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Board game
Includes bibliographical references (p. 233-235) and index.
Introduction : citizen brands in a consumer democracy -- Evolve from consumers to people -- Evolve from honesty to trust -- Evolve from product to experience -- Evolve from quality to preference -- Evolve from notoriety to aspiration -- Evolve from identity to personality -- Evolve from function to feel -- Evolve from ubiquity to presence -- Evolve from communication to dialogue -- Evolve from service to relationship -- Conclusion : a final note on citizen brandship.
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