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_aG 155 .A1 _bN63T |
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_aNoe, Francis P. _d1939- _9138390 |
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_aTourist customer service satisfaction : _ban encounter approach / _cFrancis P. Noe, Muzaffer Uysal and Vincent P. Magnini. |
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_aLondon : _bRoutledge, _c2010. |
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| 300 | _a193 p. | ||
| 490 | 0 | _aRoutledge advances in tourism / edited by Stephen Page | |
| 504 | _aIncludes bibliographical references and index | ||
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_aTourism _xManagement _943124 |
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_aHospitality industry _xManagement _924895 |
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_aUysal, Muzaffer _990161 |
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_aMagnini, Vincent P. _9138391 |
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_b01 _cการท่องเที่ยว การโรงแรม การจัดการภัตตาคาร ธุรกิจสายการบิน |
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